Effective Date: 18 June 2025

Last Updated: June 2025

Welcome to Racket Hub. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rackethub.co.za (the “Site”), especially in relation to the sale of Padel courts and related services. Racket Hub aims to comply with the Protection of Personal Information Act, Act No. 4 of 2013.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

 1. Information We Collect

We may collect and process the following types of personal information:

a. Personal Information You Provide:

* Full name

* Contact details (email address, phone number, physical address)

* Company or organization name

* Payment and billing information

* Any other information submitted through contact forms, quote requests, or checkout pages

b. Automatically Collected Data:

* IP address

* Browser type and version

* Device type and operating system

* Pages you visit and the time spent on them

* Referring URL

We collect this data using cookies and similar tracking technologies. You can manage your cookie preferences via your browser settings.

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2. How We Use Your Information

We use your personal data for the following purposes:

* To process and fulfill Padel court sales and inquiries

* To respond to your questions or customer service requests

* To send marketing communications (you can opt out at any time)

* To improve our website performance, functionality, and user experience

* To comply with legal obligations

3. Sharing Your Information

We will never sell your personal information. We may share your data only in the following circumstances:

* With trusted third-party service providers (e.g., payment processors, couriers, hosting companies)

* To comply with legal or regulatory requirements

* In the event of a merger, acquisition, or sale of assets

All third parties are required to keep your information confidential and only use it for the specified purposes.

4. Data Storage and Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While we strive to protect your information, no system is 100% secure. Any transmission is at your own risk.

 5. Your Rights

Depending on your location, you may have the right to:

* Access the personal information we hold about you

* Request correction or deletion of your data

* Object to or restrict certain processing

* Withdraw consent to data processing (where applicable)

* Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at greg@rackethub.co.za

6. Marketing Communication

If you have opted in, we may send you promotional emails about new products, special offers, or updates related to Padel courts. You can unsubscribe at any time by clicking the link in the email or contacting us.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

 8. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect information from them.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Racket Hub (Pty) Ltd

Cape Town

Email: info@rackethub.co.za

Phone: TBC